They are very punctual. In the 6 years I have been going there, I have only waited once or twice to be taken back for my appt. The hygienist, Sara, and Dr. Rajanna are always so nice and gentle. They deal with me and my overly sensitive gums so well. I don't even have to ask for topical anymore, they just automatically do it, and never charge me extra. One year, I was going to have a procedure done, and was prepared to pay out of pocket, because it was already rejected by my insurance. I already paid, but they wanted to resubmit it again, just in case. And guess what?! They were able to get my insurance to pay for it! They ended up giving me BACK money that I had already paid! They did not have to do that! I so appreciated them for taking the extra time and saving me hundreds of dollars. I very strongly recommend this team of professionals for any dental needs.